FAQ'S

What products do you offer?

We specialize in high-quality parts and custom-built items across various categories. Our collection includes premium components, accessories, and upgrade kits. Whether you're looking to enhance an existing item or create something unique, we have everything you need.

How do I choose the right product?

Choosing the right product depends on your needs and compatibility with your existing setup. Consider factors like size, material, and design. If you're unsure, our detailed product descriptions and support team can help you make the best choice.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. If your purchase doesn’t meet your expectations, contact us at info@shopensphere.com, and we’ll assist you with the return process. Please note that customized or installed items may not be eligible for returns.

How do I install or use my product?

For best results, we recommend using the proper tools and following installation or usage guides. Some items may require expertise, and if you need professional assistance, we may offer additional services to help.

Can I exchange an item?

Yes! If you ordered the wrong item, you can exchange it as long as it’s unused and in its original condition. The fastest way is to return the item and place a new order for the correct one.

Do you offer international shipping?

Yes! We ship worldwide. At checkout, you can select your country and view available shipping options. Customs fees or import duties may apply depending on your location.

What should I do if my order arrives damaged or defective?

We take great care in packaging our products, but if you receive a damaged or defective item, please contact us immediately at info@shopensphere.com with photos. We will evaluate the issue and arrange a replacement or refund.

Are your products good as gifts?

Absolutely! Our premium products make great gifts for enthusiasts. If you're unsure what to get, consider a gift card or a best-selling item from our collection.

Will I be charged customs or taxes?

Our prices do not include VAT or import duties. Depending on your country, you may be responsible for additional customs fees, which are determined by your local authorities. We recommend checking with your local customs office for details.